The Shipment Tracker
A small shipping and logistics company needed to provide their customers with shipment tracking and an improved customer experience.
Studying the existing solutions on the market and services offered by its competitors and taking into account the companies limited human resource capacities we knew that the solution had to be automated, timely and accurate. We recommended and implemented a solution that connected to live ship and vehicle tracking APIs that could give customers live updates on the precise location of their containers and packages via an easy to navigate online portal, accessible at any time of day.
Additionally, shipments could be grouped together to each in their tracking and the amount of input required by the company’s own staff, requiring very little additional training of change management, creating a completely automated and up to date tracking system with no additional human resource requirements.